It’s bad news for those in rural areas who, up until now, have been depending on BT’s dial-up internet access as their only means of getting online. Those using a dial-up connection had to accept significantly slower download speeds given than broadband and satellite speed, but in some remote areas of the UK, a dial-up connection is the only resource available for those wanting to get online.

The decision has come as a result of BT discovering that only small number of people still use a dial-up modem to get online as most people (6.8 million) in the UK have now transferred to using faster broadband connections. However, transferring to a broadband connection is not an option for people in remote areas, as their phone lines are unable to support the technology for broadband.


Customers still using a dial-up connection were informed of the change around May and June of this year and came into effect on 1st September 2013. The change has caused concerns for roughly 1,000 households who were using still using the “narrowband” service as well as those in rural areas, where it is not possible to migrate to a broadband connection.

Choices may seem limited now that the dial-up service is no longer in use, but there are alternative ways to get online. While BT has encouraged users to migrate to a broadband package if they live in a broadband enabled area, another option is to switch to BT subsidiary Plusnet, for an alternative service.

Another option for these consumers would be to consider switching to a satellite broadband connection. A popular alternative connection for those in rural areas, satellite broadband can deliver fast internet connection similar to the speeds of other broadband connections.

Out of this world?

Andrew Walwyn, CEO of EuropaSat has said on the matter: “For five years, we’ve been trying hard to reach the consumers still subject to the drudgery of dial-up, to show them that satellite broadband is the perfect alternative if they can’t get broadband over wires.

“The feedback we’ve had from those we’ve spoken to so far is that they simply didn’t realise that the satellite alternative existed or how fast modern satellite solutions are.

“Clearly we want to reach out to the people now BT has decided to abandon the dial-up alternative to let them know we’re here. With so many aspects of modern life dependant on a fast broadband connection, it’s vital that every home and business understands their options”, he added.

Similarly to wired broadband connections, the service can be accessed by a wireless router and shared on a home network for all internet-enabled devices.

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