If you’ve recently sent your Wii U or 3DS into repair in the UK, you might want to check whether a recent factory fire in one of Nintendo UK’s repair warehouses has claimed victim of your Nintendo console. Nintendo revealed today that one of their repair partners, RepairTech, experienced a fire at its Ireland-based warehouse this week, and while no one was left injured, a number of systems in for repair have been damaged.
“We can confirm that on Tuesday 18th November, a fire broke out in the warehouse owned by RepairTech, the company that Nintendo UK uses to fulfil its customer repairs,” said Nintendo U.K. in a prepared statement, MCV reports. “Nintendo UK only used the warehouse for UK based product repairs and storing of associated repairs equipment, it did not contain stock that would at any point be sent to a retailer for sale to the public. We are pleased to confirm that no one was hurt.”
According to the report, Nintendo is contacting those with hardware affected by the fire, with one customer sharing his correspondence with Nintendo UK online. Jon Brady, one of the customers affected by the fire was told by Nintendo that his Nintendo Animal Crossing Special Edition 3DS XL was “destroyed” in the fire, and an exact replacement will be sent in its place. “Just received an email from Nintendo to say that my 3DS that was in for repair had been destroyed in a fire and I have lost all my data,” wrote Brady.
This is likely the same for many other Nintendo console owners who sent their consoles for repair, though the extent of the damage has yet to be confirmed by the company.
Be right back, I’m just going to cuddle my 3DS for a moment.