Following the launch of Sony Online Entertainment’s sandbox zombie survival title, H1Z1, many have been disappointed with the way the game handles crate drops that many feel offer an unfair disadvantage. In response to those complains, SOE’s John Smedley took to the official reddit page, and announced that if you’re unhappy, get a refund.
If you’re unfamiliar with H1Z1, in theory it’s set to be an absolutely huge open-world survival title featuring both Player vs Player and Player vs Environment servers. The game tasks players with surviving a zombie apocalypse scavenging for food and surviving against hordes of the undead, as well as other players who have taken it upon themselves to ruthlessly kill other players for their loot. The game launched into Early Access this week and has mostly been a success – bar a few teething problems – but the introduction of one feature has left a bitter taste in peoples mouths.
Since launch, SOE has discussed the use of microtransations to allow players to call in air drops filled with supplies, these supplies can range from guns and ammo, to food. The main idea of the airdrop was that once called in, it was a free-for-all and any player, including those who purchased the air drop, can attempt to grab it resulting in a brawl of sorts to claim the prize. For some however, this hasn’t happened and many feel that this is more of a pay-to-win feature rather than something everyone can benefit from.
In response to these complains, John Smedley is happy to offer refunds to anyone who purchased the Early Access title.
“Hi folks, If you feel like the airdrops are an issue for you, you may immediately request a refund to [email protected] – this offer applies till Monday and it applies only to people that have purchased the game as of 10:30am Pacific today 1/16/2015,” he said on the official H1Z1 reddit page. “Please note that this is going through us, not Steam. Which means it’s a little more work so please be patient with the actual refund (it may take a day or two).”
So if you’re unhappy, instead of whining, why not get a refund instead?