When you purchase a smartphone that has glass both on the front and the back of the device, you’re opening yourself up to the possibility that if you drop the device, you’re almost guaranteed some of the glass smashing. However, what you don’t expect is the glass to randomly shatter when not in use, right?
And when we say randomly, we don’t mean a few minutes after a fall you notice a few scuffs here and there, I mean completely randomly, even if the device hasn’t been touched for a few hours.
A number of users have shared images online which show the Nexus 6P’s glass protection on the rear camera and flash assembly seems to shatter easily and completely spontaneously. Pretty bad news, considering the camera on the Nexus 6P was touted as one of its more appealing features.
“Well that was a surprise. For me, and the cat,” johny_rat wrote on reddit. “It was sat on a table next to me when I heard the glass snap, leaving a little snowfall of shavings on the table under it. It’s now continuing to crack away to itself.”
Other users have reported similar problems, saying that when contacting Google, they were referred to Huawei for future assistance, Huawei being the manufacturer of the Nexus 6P.
If this is a design issue, chances are these devices will be replaced or repairs, though it may be difficult to prove that this occurred randomly and isn’t the result of a pretty nasty fall.
“Same thing just happened to me today, less than 24 hours after buying the device,” user gravies said. “This is obviously a flaw in the design. My provider Rogers pretty much called me a liar and refused to replace the device… Looking forward to seeing this issue resolved.”
Either way, it’s not looking great for Huawei’s first big mainstream launch in the west…